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What You Agree To When You Use rikeno

Our legal terms exist to protect your account, your data, and the integrity of every transaction — whether you're funding via PayPal, Venmo, or a Play+ prepaid card. Access to rikeno depends on state law and is available only where local law permits.

State-by-state eligibilityAccount data protectionPayPal, Venmo, Play+ coveredYour rights explained clearly
rikeno What You Agree To When You Use rikeno
POLICY CONTACT PATHS

How to Reach Us About Legal or Account Matters

Live Chat Reach our account team directly through the chat widget in your account dashboard. Best for time-sensitive questions about identity verification or payment disputes.
Email Support Send policy or data-related requests to our support address found in the account help section. We aim to respond with a substantive reply, not an auto-acknowledgment.
Account Help Center The Help Center in your account settings covers state eligibility checks, data-request steps, and how to close or freeze your account — all in plain English.
HOW WE HANDLE DATA

Account Security, Data Retention, and Your Rights

Data Handling

We collect only what identity verification and payment processing require — name, address, government ID, and payment method details like your linked PayPal or Venmo account.

Cookie Policy

We use session and analytics cookies to keep your account login active and to measure how pages load on mobile. You can manage cookie preferences through your browser settings at any time.

Account Security

Accounts are protected with two-factor authentication via SMS or an authenticator app. Every login from a new device triggers an OTP confirmation before granting access to your wallet.

Data Requests and Corrections

To request a copy of your account data, correct an error, or ask for deletion, contact us through the Help Center. We process verified requests in line with applicable state privacy law.

Legal and Policy Questions Answered

These are the questions we hear most often about our terms, your data, and how account rules work in practice.

Access depends entirely on your state's law. We accept accounts only from eligible states. Log in and check the eligibility notice at the top of your account dashboard to confirm your status.

We collect the information needed to verify your identity and process payments — including government ID, address, and linked payment method details such as your PayPal or Venmo account. Nothing beyond that.

Retention periods follow applicable state and federal requirements. We do not keep data beyond the period those laws require. The exact timeframe is stated in the privacy section of your account settings.

Yes. Submit a data request through the Help Center in your account dashboard. We handle verified requests in line with applicable state privacy law and respond with a substantive update, not just confirmation.

Contact our support team first — most payment disputes are resolved internally. If the issue is unresolved within the period shown in your account, you can escalate through PayPal or Venmo's own dispute process.

Account closure requests go through the Help Center. Once submitted, we process the request, settle any pending balance, and confirm closure by email. Play+ card balances may require a separate step to transfer out.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.